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You’ll receive a confirmation email after placing your order. If it hasn’t arrived, please check your junk or spam folder. Still no sign of it? Contact us at customerservice@hausdistribution.com.

We're sorry! Please get in touch with our customer care team and we'll make it right.

If something's not quite right, contact us as soon as possible. Once your order has been dispatched, we’re unfortunately unable to make changes or cancel it.

If you purchased your product directly from our website and would like to return it, please send it within 28 days of delivery to:

Mr Maria
Haus Distribution
Unit E2, High Flatworth
Tyne Tunnel Trading Estate
North Shields
NE29 7UZ
United Kingdom

We’ll issue a refund to your original payment method once we receive your return.
We recommend using a tracked service and keeping your proof of postage until your refund is confirmed.
For full details, visit our Returns page.

We aim to deliver all orders within 2-3 working days.

You will automatically receive the tracking of your order when the order has left our warehouse. Via this tracking link you can follow the delivery of your order.

If there are no new tracking updates after 3 working days, please reach out to customerservice@hausdistribution.com with your order number, and we'll look into this for you.

Yes, all Mr Maria products are covered by a 24-month warranty.

Please use the product as outlined in the user manual. If something isn’t right, email customerservice@hausdistribution.com with a description of the issue and a few clear photos — we’ll take care of the rest.

Please contact our customer care team — we’ll sort it out as quickly as possible.

All products should be used inside.

Firstly, always make sure the product is unplugged.

Use a duster or a damp cloth to wipe the product clean.

The mobile rechargeable lamp has a Mr Maria LED module. Remove this first, see the user manual for instructions. You can then clean the soft silicone shell in the dishwasher.

The floorlamps contain a special Mr Maria LED module with 40,000 light hours.

The mobile rechargeable lamp contains a usb-rechargeable Mr Maria LED module

Please see the 'Info & Specs' tab on the product page in question.

All Mr Maria lamps have replaceable light sources, determine which lightsource your design has and read how you can replace it below.

You have a Miffy's Dream ceiling lamp. You can purchase a new E14 led lamp for 90-140 Lumen in any specialty store. Check your manual for instructions on changing the lamp or download a digital manual here.

You have a First Light, rechargeable silicone nightlight with a blue bottom. Please purchase a new led light source here.

You have a First Light, rechargeable silicone nightlight with a yellow bottom. Please purchase a new LED light source here.

You have a Mr Maria design with a black cord. Please purchase a new Replacement Kit 2.0 here. This will add functionality to your lamp (sleeptimer and wake-up timer) and enable you to operate your lamp with a Mr Maria Remote.

You have a Mr Maria design with a white dimmer on the cord. You can purchase a new module (Mr Led2) here. You can also upgrade your lamp to operate with a Mr Maria Remote with extra functionality (sleep timer, wake-up timer) by purchasing a Replacement Kit 2.0 here. This includes a new led module (Mr Led 8) with USB connection and a Mr Maria Remote. This upgrade can not be used for Miffy First Light or Miffy's Dream.

You have a lamp with a Mr Maria Remote. You can order a new led module here

Yes, our lamps are safe for children — but they’re not toys. Always use under adult supervision.

You can charge the lamp with the included USB cable. Connect the USB cable to any certified USB adapter or a laptop / PC with USB connection.

A few things to check:

1. Make sure you’ve removed the protective film from the battery.
2. The remote only works with the Mr LED8 module (USB connection).
3. Confirm the lamp is plugged in securely and the adapter is correctly connected.
4. Check if the light on the bottom of the lamp is green. If not, it may be an issue with the power source or adapter.
5. Try using the remote within 2 metres, aiming directly at the lamp.
6. If you’re pressing a timer button, it may take a moment to activate.
7. Make sure the lamp isn’t set to the lowest brightness — press the "closed eyes" button to brighten the light.

Still unsure? Contact us.

That’s okay — we’re here to help. Just send us an email and we’ll guide you through it.

Yes, you can order a new Mr Maria Remote here.

Yes, you can order the Mr Maria Remote separately.

If you have lost your previous Remote, please order a new one here.

If you currently have a lamp with a black cord or a lamp with a dimmer on the cord, it is necessary to order a full Replacement Kit 2.0

Please contact our customer care team by emailing customerservice@hausdistribution.com